Business Process Intelligence
printA business is only as efficient as its business processes. More and more companies are recognizing this and investing in process improvement initiatives like Six Sigma. Some have taken the next step and are starting to implement technologies that support this process-based approach.
The goal of enterprise process awareness and continuous improvement presents a set of unique technical challenges. Business processes typically span across multiple records systems and platforms. Most processes do not have an explicit representation in any single environment. Moreover, most of the records systems are transaction-based and do not even employ the concept of a business process.
As a result, with traditional technologies such as BI, business activity monitoring (BAM), or business process management (BPM), it has been extremely difficult to cost-effectively analyze, monitor, and optimize business process performance on an historical or real-time basis. In particular, ordinary BI approaches were designed to deal with data sets which usually existed solely independently from the business situation to which they applied. The task of relating the data sets to the business context in order to understand the meaning of the data was the responsibility of the BI developer.
Business Process Intelligence (BPI) is the science of analyzing business processes directly. The approach of starting with the business processes allows the practitioner to understand the business data from the inside of the business process out. Every metric immediately provides observer with a clear linkage between the data and its meaning to the actual operation of the underlying business.
Now, for the first time, powerful process analytics are within easy reach. Altosoft Insight is the first BI solution to integrate a process state engine that makes process monitoring and analysis easy. This unique engine monitors enterprise data and events in systems that it is connected to, and tracks the underlying business processes.
Altosoft Insight can be quickly configured to give you the process information you need. Information about process performance:
1. How long does it take on average to complete a process or parts of a process?
2. Which groups or individuals are the most efficient or inefficient at completing certain process tasks?
3. Is there a problem with any individual single process?
Or process quality:
1. Where are the bottlenecks in a process?
2. How often does the process fail to reach completion?
3. If the process does fail, where is it failing, and why?
This information can be essential to understanding and optimizing your business.