INSIGHT INCIDENT MANAGER
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Traditional BI approaches answer the questions “What happened?” and “Why?”. With Altosoft, organizations can now answer the question “What is happening now?”. The logical next question is “What can we do about it?”. That’s where Altosoft’s Insight Incident Manager comes in.
The Insight Incident Manager enables organizations to “close the loop” between real time awareness of business operations and real time response and optimization.
The Incident Manager supports tracking, distribution, aggregation and escalation of all alerts and incidents generated by the Altosoft Insight system. All user interaction related to incident management takes place through the Altosoft Insight dashboard system
Alerts are triggered if a KPI falls out of a specified acceptable range. Once triggered, the appropriate business user is notified through the dashboard or via email. The business user can then decide to create an incident in the system to resolve the alert. The Incident Manager manages the workflow process associated with incident resolution. Users can manage alerts, incidents and exceptions using a prioritized inbox accessible through the Altosoft dashboard. The dashboard is also used for analytics and root cause analysis pertaining to each incident.
All alerts and incidents are logged and are fully auditable. If alerts and incidents are not addressed or resolved based on user-defined rules, then the system automatically escalates the issue to operational management.
By using the Incident Manager in conjunction with KPI monitoring and Predictive Process Analytics, organizations can achieve unprecedented operational agility and responsiveness.
Altosoft delivers effective dashboard-based alerting and incident management for closed-loop business process improvement.