INSIGHT DISCOVERY ENGINE
print friendly
Process-related analytics are fundamental to operational business intelligence. The ability to deliver critical information such as “How long does it take to resolve an average customer issue?” or “What was the average time it took to process an order in the last hour?” is predicated on the ability to understand the order and timing of events in a process context.
Traditional BI solutions do not understand process context. Some business activity monitoring (BAM) technologies are capable of process analytics, but in order to deliver those analytics they require a fully articulated process model. Unfortunately, building and defining elaborate process models for all operational processes is a tedious, expensive, and time consuming exercise.
The Insight Discovery Engine eliminates the need for extensive, exhaustive process modeling. The Discovery Engine uses Altosoft’s patent-pending Automatic Process Discovery technology to map and extend a predefined Altosoft Archetype (a high level abstraction of a business process and operational environment) to actual operational process data and events.
Connecting the Discovery Engine to an operational system triggers the automated learning process. Automatic Process Discovery technology monitors actual event sequences in the underlying operational systems and automatically extends an Archetype to include additional objects not manually modeled, and orders the process flow of the Archetype to match the live running process. The Discovery Engine uses a variety of unique algorithms to achieve matching between Archetypes and real-time data and events.
Automatic Process Discovery in action. The Insight Discovery Engine uses actual events to automatically map a business process.